Why do I get an error message when I try to update my email?

If you try to update your email on the Change Email page and you receive an error message stating "Email address already registered to another account", it means that we already have an account listed under that email address.

The most common explanation is that you have registered twice for our site. You may have created the second account by mistake or signed in with another provider (such as Amazon, Facebook, Google, or Apple) that created a second account.

If you have two accounts, and want to use the preferred email on your first account, please take the following steps:

Please logout first.

Then you can login using your preferred email.

If you don't remember the password, you can reset it by visiting our Forgot Password page. Remember to enter your new/current valid email address.

Once logged in, you can delete the account to free up email. Please make sure you are logged in to the correct account, as deleting the account will permanently delete your IMDb account.

Once you delete the second account, you can login using the email for the first account.

Once logged in, you can update your email on the Change Email page. It should work now, since you deleted the second account and emptied the email.